Online EdTech Specialist

Online Ed Tech Specialist

The Online Ed Tech Specialist supports faculty and students in the effective use of learning technologies for online and hybrid instruction. The position serves as a key connection between LMS administration, distance learning helpdesk services, and faculty and student training and outreach efforts. Reporting within LMS Administration, this role provides frontline technical and instructional technology support, assists with LMS operations and instructional multimedia resources, and supports accessibility, quality assurance, and user training to promote effective online learning delivery.

Sponsorship is not available for this position.

Serves as a point of contact for distance learning helpdesk support. Support campus outreach for distance learning through participation in open houses, orientations, and related events. Provide technical support to faculty and students for LMS and instructional technologies. Develop and deliver trainings and materials. Assist with instructional multimedia support for online learning environments. Perform quality assurance and accessibility for LMS courses.

Support LMS administration through testing, implementation, and coordination of instructional technologies. Execute additional tasks in support of departmental operations.

Associate's degree or equivalent combination of postsecondary coursework in Instructional Technology, Computer Science, business, or related field. One year of experience in online learning environments. One year of experience using productivity, multimedia, and Edtech tools.

Bachelor's degree in Instructional Technology, Computer Science, Business, or related field. Experience with helpdesk and ticketing systems. Experience with instructional multimedia and video management tools.

Salary is commensurate with education and experience.

Cover letter. Resume. Unofficial transcripts. A list of at least 3 professional references with their contact information.

Knowledge of learning management systems and online learning strategies. Knowledge of helpdesk customer service practices. Knowledge of instructional technology and quality online course design. Skill in presentation and training. Skill in oral and written communication. Skill in use of multimedia and educational technology tools. Ability to prioritize and manage support requests and projects. Ability to assist end users with help requests.

Ability to create accessible and user-friendly training and support documentation.