IT Service Desk Lead

Kearney It Service Desk Lead

We are seeking a hands-on and service-oriented IT Service Desk Lead to lead our IT service desk while providing deep technical expertise across Kearney's secure Microsoft government cloud environment. This corporate role is designed for an experienced IT professional who combines people leadership with strong Microsoft systems administration capabilities and is equally comfortable leading a team and personally resolving complex technical issues.

Reporting to the IT Manager, this role will have direct reports and will play an important role in strengthening our internal IT capabilities, improving service delivery, and supporting our federal contracting environment. The position is based in Arlington, VA and requires five days per week in the office.

Key Responsibilities:

• Service Desk Leadership & Operations
• Microsoft 365 GCC-High and Azure Government Technical Oversight
• CMMC, NIST & DoD Environment Support
• People Leadership & Team Development
• Stakeholder Support & Operational Excellence

Who You Are

After 100 years, we know this business is fundamentally about making connections—between facts, figures, insights, strategies, tools, technologies, and above all, people. That's why we look for collaborative, insightful, and inquisitive problem-solvers who don't accept the first thing in front of them and who are always unapologetically themselves.

What we can offer you

Every day, our people work to be the difference for our clients, our communities, and our colleagues. Helping them to make an impact, they are sustained by a competitive remuneration package plus comprehensive benefits and perks, including but not limited to:
Generous retirement/pension saving contributions Comprehensive medical insurance for employees and their families Structured and on-the-job learning and development opportunities Personalized opportunities to help you chart a unique journey to pursue your own personal and professional goals Learn more at  IT Service Desk Lead compensation range: $140K-$160K It is important to note that at Kearney, it is not typical for an individual to be hired at the top of the range for their role.

Individual salaries within each range are determined through a wide variety of factors, including but not limited to education, experience, knowledge, and skills. Kearney reviews compensation regularly and may adjust base salaries to reflect market competitiveness. In addition to salary, individuals may be eligible for a discretionary performance bonus. Our full suite of benefits includes paid time off, paid sick leave, 401(k) match and profit sharing, medical, dental, and vision coverage, healthcare concierge services, backup child/adult care, annual employer HSA contributions, a home office stipend, subsidized gym membership, an annual wellness program, and leaves of absence when needed to support employees' physical, mental, and emotional well-being.

Equal employment opportunity and non-discrimination

Kearney prides itself on providing a culture where our employees belong and thrive equally, which means our people feel comfort, confidence, and joy as they do great things for our firm, our colleagues, and our clients. That's why Kearney is committed to building a diverse workforce and inclusive environment. Kearney is an equal opportunity employer; we recruit, hire, train, promote, develop, and provide other conditions of employment without regard to a person's gender identity or expression, sexual orientation, race or ethnicity, religion, age, national origin, disability, marital status, pregnancy status, veteran status, genetic information, or any other differences consistent with applicable laws.

This includes providing reasonable accommodation for disabilities or religious beliefs and practices. We encourage everyone to apply, including those who may not feel historically represented in consulting.