Technical Manager

Laserfiche is looking for a Technical Manager to lead our Solution Engineering team. This is a management role for someone who never stopped being technical. You have written real code, you can still read anyone else’s, and you can tell within a few minutes whether a solution is sound or held together with duct tape. You will manage a team of Solutions Engineers, review their designs and their code, and stay hands-on enough that your technical judgment is current rather than remembered.

When a project hits a wall the team cannot get around, you are the one who finds the way through.

Our customers are asking more of Laserfiche than ever, and the work has gotten more technical: deeper integrations, more automation, more AI in the build itself. Our Solution Engineering team is growing to meet that, and it needs a leader who can go toe-to-toe with the hardest problem in the portfolio rather than route it to someone else.

One week you are reviewing an integration one of your engineers wrote and catching the retry logic that will fail silently in production. The next you are in a costing review deciding whether a deal is workable, prototyping an approach nobody on the team has tried yet, or on a call with a customer whose deployment broke two days before go-live.

Schedules live with your Project Managers. The technical problems that reach you are the ones without an obvious answer.

• Hybrid:
  Three days per week (Tuesday, Wednesday and Thursday) in-office in Long Beach, CA
• Remote work from home on Mondays and Fridays

• Review your team’s work critically; code, configurations, and solution designs. Tell good code from code that merely runs
• Write code yourself. Prototypes, integrations, scripts, a fix during an escalation. You should be among the strongest technical people on your team, not adjacent to them
• Know the details, not just the concepts; syntax, idioms, and the failure modes of the languages and platforms your team builds on
• Treat AI output as a draft and never as an answer. Recognize hallucinated APIs, invented parameters, and logic that reads plausibly but does not hold and catch them before they reach a customer. Hold your team to the same standard
• Solve the problems that have no documented solution. When the supported path does not exist, find a workaround that is defensible; know what it costs, what it risks, and when it has to be replaced
• Turn what works into how the team works. When an engineer or a tool finds a better approach, make it standard practice and retire what it replaced

• Be the lead on 1-2 projects
• Own the delivery health of your team’s portfolio: notice early when a project drifts, and act before it becomes a rescue
• Review solution designs and costing for active and potential projects, and arbitrate when technical approaches conflict
• Manage engagements to their Statement of Work: utilization, margin, change orders, and honest scope conversations with customers
• Stay close enough to the work to bill some of it. Your calendar flexes week to week, and project work you do is billed

• Grow your engineers on evidence; regular one-on-ones, honest feedback, and promotion cases built from the project record including not‑yet answers that name what would change them
• Interview and hire engineers, and own their onboarding and technical ramp
• Keep engineers allocated to work that fits: matching project staffing to strengths, growth needs, and utilization

• 6+ years of technical experience in customer-facing roles, including experience leading engineers, technical consultants, or delivery teams formally
• 8+ years of hands on coding, recent enough that you would still be…