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Senior AI-Driven Tech Support; L2 Remote
Remote / Online - Candidates ideally in
Northern, Floyd County, Kentucky, USA
Listed on 2026-09-03
Northern, Floyd County, Kentucky, USA
Listing for:
Stratus
Full Time, Remote/Work from Home
position Listed on 2026-09-03
Job specializations:
-
IT/Tech
Technical Support, IT Support
Job Description & How to Apply Below
Location: Northern
Stratus seeks a Level 2 Technical Support Representative to own complex issues, from diagnostic work to customer communication. You’ll work with Stratus and Autodesk tools to resolve publish/import failures, permissions issues, and platform configuration.
AI-assisted workflows accelerate investigations and knowledge sharing while you ensure high customer satisfaction. You’ll collaborate with developers, product managers, and the AI agent to improve self-service resources, tickets, and overall
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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