Systems Administrator

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Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first.

At Integris, we don’t just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services
, we’re redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions.

We’re looking for talent that thrives in a culture of clarity, trust, and relentless execution
, individuals who believe that IT is not just support, but a strategic advantage. If you’re passionate about innovation, driven by impact, and ready to grow with a company that puts People First
, you’ll find your place here.

The Systems Administrator is responsible for administering and supporting desktop, server, networking, virtualization, Microsoft 365, and cloud infrastructure environments while maintaining security best practices. This role provides advanced technical support, addresses escalated issues, and supports the stability and performance of client environments across multiple technologies.

The Systems Administrator serves as the first escalation point beyond the Systems Technician level and is responsible for resolving complex issues efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs.

The Systems Administrator is expected to provide exceptional customer service through phone, email, remote, and onsite support. This position also plays a critical role in assisting clients, sharing knowledge, mentoring Systems Technicians, and contributing to documentation and process improvement efforts.

Ticket Management

• Work assigned tickets in order of SLA.
• Assess, plan, troubleshoot, and resolve administrator-level issues efficiently and effectively to ensure minimal disruption to customer operations.
• Serve as the primary escalation resource for the Systems Technician technical team, providing guidance and expertise to resolve complex issues efficiently.
• Support advanced service desk, field, server, network, cloud, and line-of-business application issues.
• Escalate complex multi-domain or engineering-level issues to Systems Engineers when appropriate.
• Provide consultations as needed with internal and external stakeholders by providing technical expertise and knowledge of client environments.
• Provide consultations with the Systems Technician technical team regarding escalations, aiming to coordinate directly where possible, empower them to solve issues, and act as a mentor.
• Follow up with Systems Technician escalations, providing insight regarding resolutions.
• Develop and contribute to processes and knowledge base articles to enhance service desk and shared team efficiency and effectiveness.
• Demonstrate excellent customer service skills with a focus on professionalism, communication, follow-through, and problem-solving.

Technical Support ?& Documentation

• Provide advanced end-user, server, networking, virtualization, Microsoft 365, and cloud support and troubleshooting.
• Administer and support client infrastructure environments including servers, workstations, firewalls, switches, wireless access points, virtualization platforms, and cloud technologies.
• Support Microsoft 365 administration, including Exchange Online, SharePoint, Teams, Intune, and Microsoft Entra .
• Troubleshoot advanced networking, connectivity, firewall, VLAN, DNS, DHCP, VPN, and wireless issues.
• Support backup, disaster recovery, documentation, ticketing, remote management, and monitoring platforms.
• Collaborate with colleagues and serve as a technical resource to address emergent problems or situations, offering coaching and guidance to the technical team.
• Demonstrate familiarity with ITIL concepts to ensure adherence to industry best practices.
• Adhere to all Standard Operating Procedures (SOPs) for tasks, functions, and organizational policies and create SOPs for future use as…