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Remote Service Desk Analyst — Tech Support & Customer Success
Remote / Online - Candidates ideally in
Watertown, Jefferson County, Wisconsin, 53094, USA
Listed on 2026-09-03
Watertown, Jefferson County, Wisconsin, 53094, USA
Listing for:
Parasol Alliance
Remote/Work from Home
position Listed on 2026-09-03
Job specializations:
-
IT/Tech
HelpDesk/Support, Technical Support -
Customer Service/HelpDesk
HelpDesk/Support, Technical Support
Job Description & How to Apply Below
Parasol Alliance is seeking a Service Desk Analyst to provide end-to-end support for client tickets, primarily remote with onsite duties as needed. The role requires strong communication and customer service skills, and experience with enterprise systems.
Responsibilities include first- and second-line support, hardware/software on-site, ticket documentation, and adherence to SLAs. The position is fully remote with an alternating weekly onsite schedule and benefits supporting a healthy work-life
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