Network Operations Manager; US - Remote

AXON Networks delivers a robust AI-driven, analytics-based orchestration platform and a wide portfolio of next-gen high-speed routers that leverage the newest Wi-Fi technologies. Together, these technologies give ISPs the ability to manage and troubleshoot their networks in real time, and to deliver an outstanding customer experience.

AXON Networks is a trusted strategic partner for its customers, helping them evaluate their current technologies and business models, and creating and executing strategies that enable them to innovate faster, accelerate their digital transformations, and strengthen their relationships with consumers.

AXON Networks is headquartered in Irvine, CA USA with Asia HQ in Singapore and also operating in Denmark, Spain and Vietnam.

The Network Operations Manager will establish and lead the management system that enables Network Operations to deliver reliable, predictable and continuously improving production services. This leader converts operational data into action, turns repeatable work into automation, strengthens cross-functional production governance and ensures that new products, services and releases are operationally ready before they enter steady-state support.

This is a highly technical role that requires hands-on involvement in day-to-day operations, debugging, and execution. The successful candidate will create practical standards, operating rhythms and measurable controls while developing a small, high-impact team. The role partners closely with Support, Operations, SRE, Engineering, Dev Ops, QA, Database Engineering, Product and Security.

• Build and lead the Operational Excellence function, including its operating model, roadmap, governance and talent.

• Own the automation and tooling strategy for Network Operations, prioritizing work that reduces manual effort, repeat incidents and operational risk.

• Define and govern operational-readiness criteria for new products, services and significant changes before production handoff.

• Create the metrics, management reviews and continuous-improvement mechanisms that improve reliability, efficiency and customer outcomes.

• Design and run the operational cadence: service reviews, reliability reviews, action tracking, risk reviews and executive reporting.

• Define standards, procedures, controls and ownership models across Support, Operations and Operational Excellence.

• Develop a maturity roadmap and prioritize improvements using service performance, operational risk and business impact.

• Lead root-cause-driven improvement programs and ensure corrective actions produce durable outcomes.

• Own the Network Operations automation and tools roadmap, intake process and value measurement.

• Guide Automation & Tools Engineers in building self-service workflows, integrations, observability enhancements and safe operational automation.

• Measure automation impact through toil reduction, faster recovery, fewer errors and improved service consistency.

• Define production-readiness standards covering observability, alerting, support model, runbooks, SLOs, capacity, resilience, security, recovery, ownership and escalation.

• Review and govern operational readiness for designs created by Engineering; identify gaps, risks and acceptance conditions before launch or handoff.

• Ensure the support and operations teams receive the knowledge, access, documentation, tooling and training required to support new services.

• Track readiness exceptions and post-launch stabilization commitments to closure.

• Build dashboards and scorecards for availability, reliability, incident performance, change health, support quality, toil, automation value and improvement delivery.

• Translate operational data into clear priorities and decision-ready reporting for the Director of Network Operations and executive stakeholders.

• Create mechanisms to capture lessons, standardize effective practices and sustain gains over time.

• Set clear outcomes, coach team members and build a culture of accountability, curiosity, service and continuous improvement.

• Influence across organizational boundaries and resolve competing priorities using data, customer impact and operational risk.

• Act as a trusted delegate to the Director of Network Operations for operational-excellence initiatives and governance forums.

• 8+ years of experience supporting or operating large-scale production environments.

• 8+ years of experience across technology operations, production operations, reliability, service management, operational excellence or related disciplines, including 3+ years leading people or major cross-functional programs.

• Experience supporting broadband, telecommunications, networking, or service provider solutions.

• Strong understanding of customer-premises equipment (CPE) including:
  Broadband Gateways, Residential Gateways, Router, ONTs…