Senior Manager, WAN Provisioning and Expense Management

Role Summary

All over the world, Pfizer colleagues work together to positively impact health for everyone, everywhere. Our colleagues have the opportunity to grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged and have the ability to impact health and lives of millions of people.

Digital is at the core of how Pfizer delivers Breakthroughs that Change Patient’s Lives. Advanced technologies that accelerate research, development, manufacturing, and patient access to therapies are all made possible by the infrastructures that enable our Digital landscape.

All over the world, Pfizer colleagues work together to positively impact health for everyone, everywhere. Our colleagues have the opportunity to grow and develop a career that offers both individual and company success; be part of an ownership culture that values diversity and where all colleagues are energized and engaged and have the ability to impact health and lives of millions of people.

Digital is at the core of how Pfizer delivers Breakthroughs that Change Patient’s Lives. Advanced technologies that accelerate research, development, manufacturing, and patient access to therapies are all made possible by the infrastructures that enable our Digital landscape. The CISO, Infrastructure and Cloud Services organization delivers excellence in the pursuit of those breakthroughs through industry-leading infrastructure operations performance. We strive to revolutionize service dependability by applying advanced analytics to drive predictive detection and interventions.

We place data at the heart of what we do and apply a relentless focus on continuous improvement to enable Pfizer’s business processes and patient outcomes. The senior manager will perform day to day support functions related to Pfizer’s WAN, Internet and Cloud DMZs. They are responsible for coordinating activities to support the WAN/DMZ Service Owners, support change activity which is associated with business (GWS & ACD), Digital or internal CISO driven changes.

Specific duties include administrative and talent management for WAN/DMZ Network Engineers, management of escalation support for Network Operations, interfacing with business liaisons to ensure stability of our network services in collaboration with Service Owners, communicate & coordinate change activities. The position will focus on WAN, DMZ and Cloud engineering which will also encompass working with application support teams, Global information security and monitoring/automation teams.

This role requires basic understanding of network engineering and management skills with the ability to communicate complex issues with senior leaders.

• Own Global WAN and Telecom Service Delivery
  • Manage the provisioning, modification, renewal, and decommissioning of enterprise WAN, Internet, MPLS, SD-WAN, cloud connectivity, and telecom services worldwide.
  • Ensure connectivity requirements for sites, datacenters, cloud platforms, and business initiatives are delivered on time.
• Manage Global Telecom Expenses and Financial Governance
  • Oversee telecom billing, invoice processing, chargebacks, expense forecasting, budgeting, vendor billing compliance, and cost transparency.
  • Maintain relationships with TEM providers and ensure carrier invoices are processed correctly and allocated to the appropriate cost centers.
• Lead Carrier and Service Provider Relationships
  • Serve as the primary escalation and governance point for telecom providers such as AT&T, Verizon, Lumen, Equinix, Megaport, WWT, and other network service partners.
  • Negotiate service changes, resolve billing disputes, coordinate installations, and drive operational performance.
• Drive Network Modernization and Strategic Infrastructure Programs
  • Lead initiatives involving SD-WAN, cloud networking, datacenter connectivity, network resiliency, remote-worker connectivity, Teams optimization, and cloud interconnect services.
  • Develop business cases and implementation strategies for next-generation network services.
• Provide Technical Governance for…