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IT Service Management & Process Leader; Remote
Remote / Online - Candidates ideally in
Brewer, Penobscot County, Maine, 04412, USA
Listed on 2026-09-04
Brewer, Penobscot County, Maine, 04412, USA
Listing for:
The Jackson Laboratory
Remote/Work from Home
position Listed on 2026-09-04
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, IT Business Analyst
Job Description & How to Apply Below
The Jackson Laboratory is seeking an Associate Director, IT Service Management & Process to lead the enterprise ITSM/ITIL framework and the Service Now platform from a remote location. You will drive platform adoption, automate processes, and govern incident, request, change, and problem management across IT.
You will also own CMDB strategy, disaster recovery, and third-party risk programs, partnering with Security, Legal, and Procurement to ensure regulatory and audit readiness.
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