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Head of ITSM & Process Innovation; Remote
Remote / Online - Candidates ideally in
Portland, Cumberland County, Maine, 04101, USA
Listed on 2026-09-04
Portland, Cumberland County, Maine, 04101, USA
Listing for:
The Jackson Laboratory
Remote/Work from Home
position Listed on 2026-09-04
Job specializations:
-
IT/Tech
IT Project Manager, IT Business Analyst
Job Description & How to Apply Below
The Jackson Laboratory seeks an Associate Director of IT Service Management & Process to lead the ITSM/ITIL program and own the Service Now platform in a remote capacity. You will shape architecture, governance, and process design across IT, ensuring reliable incident, change, and configuration management while driving automation and continuous improvement.
You will partner with Security, Procurement, Compliance, and business owners to manage third‑party risks, and you will mentor the ITSM &
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