Remote CCaaS Support Engineer
Remote / Online - Candidates ideally in
Washington, District of Columbia, 20022, USA
Listed on 2026-09-04
Washington, District of Columbia, 20022, USA
Listing for:
United States Digital Space LLC
Remote/Work from Home
position Listed on 2026-09-04
Job specializations:
-
IT/Tech
Technical Support, Cloud Computing: Infrastructure & Operations, IT Support
Job Description & How to Apply Below
United States Digital Space LLC is seeking a CCaaS Support Engineer to provide Level 1 and Level 2 support for CCaaS platforms such as Genesys Cloud and Amazon Connect. You will manage IVR configurations, routing, and incident resolution to ensure optimal call flows and customer experience.
The role requires hands-on troubleshooting, strong communication, and the ability to work with cross-functional teams to improve contact center operations.
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