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Head of ITSM - AI-Driven Platform Governance; Remote
Remote / Online - Candidates ideally in
Hampton, Rockingham County, New Hampshire, 03842, USA
Listed on 2026-09-04
Hampton, Rockingham County, New Hampshire, 03842, USA
Listing for:
Pearson
Remote/Work from Home
position Listed on 2026-09-04
Job specializations:
-
IT/Tech
IT Project Manager, AI Business & Operations
Job Description & How to Apply Below
Pearson is seeking a Head of IT Service Management to lead enterprise-wide ITSM within OCTO, owning governance, incident and change management, and the Service Now/Atlassian tool chains. The role demands deep ITIL 4 expertise, a platform product mindset, and strong stakeholder influence to drive disciplined, AI-enabled service delivery at a global scale.
The candidate will lead a globally distributed team, define governance for autonomous ITSM actions, and partner with Platform Engineering to
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