Clinical Consultant, Professional Services

We Are The People Who Give Possibilities Purpose

BD is one of the largest global medical technology companies in the world. Advancing the world of health is our Purpose, and it’s no small feat. It takes the imagination and passion of all of us—from design and engineering to the manufacturing and marketing of our billions of Med Tech products per year—to look at the impossible and find transformative solutions that turn dreams into possibilities.

Please NOTE
- This is a Home based position with travel. Travel may range from 75 - 100%, overnight travel. Position requires flexible working hours, including some nights and weekends. Ability to work independently from home office.

• Demonstrates extensive knowledge and understanding of relevant clinical operations, products, and services.
• Provides clinical leadership to BD customers in the implementation of interoperability and connectivity products.
• Interacts and supports Project Manager to ensure timely and productive implementations.
• Collaborates with hospital clinicians and EMR vendor to facilitate and participate in the development of policies and procedures; defining workflows, protocol developments and updates; resource group development; device education; go-live and post-implementation clinical rounds and consulting.
• Provides basic HL7 message interpretation and failure resolution to customers and ability to elevate to technical SME when appropriate.
• Provides follow up to customers, according to department guidelines/criteria, for the purpose of system assessment, customer satisfaction, problem solving, and evaluation of the BD product/solutions. Develops recommendations to assure that customers experience the full benefit and capabilities of solutions implemented.

• Facilitation of conference calls and customer meetings primarily for small to medium hospital systems for BD Medication Systems Infusion product implementations.
• Establish rapport with customers that is conducive to long term business relationships.
• Provide team support and product information on BD Medication Systems Infusion products as assigned by manager. Mentors team members to ensure product and process competency.
• Must be able to manage customer teams, gain consensus within teams and deliver concise and consistent communication.
• Guides the review of customer site assessment and facilitates project design and implementation of BD Medication Systems Infusion products and technologies.
• Provides feedback to Business Operations and Field Trainer for continuous improvement of implementation methodology, tools, and services.

• Demonstrates expert knowledge of small to medium hospital systems clinical workflow processes, hospital data set/drug library build, clinical system integration, clinical device settings, and interface validation.
• Ability to interact and guide diverse cross‑functional teams with a focus on large hospital systems and small/medium IDN level health systems.
• Demonstrate expertise of established BD Medication Systems Infusion product implementation methodologies and tools or equivalent industry standards.
• Must be detail oriented, able to multi‑task and the ability to implement complex projects consistent with established company and customer objectives.
• Demonstrates critical thinking and ability to aid customers in improving current business/practice operations including standardization across small to medium hospital systems.
• Demonstrates problem solving, troubleshooting and system consultation as it relates to clinical workflow and best practice considerations and health system standardization.
• Install and support BD Medication Systems Infusion hardware and software solutions. Influences customer acceptance and utilization of BD Medication Systems Infusion products and services in multi‑site and/or complex environments.
• Expected to act as a customer support resource when necessary.
• Knowledgeable with BD Medication Systems Infusion products.

• Bachelor's degree required or equivalent experience; advanced degree or certification preferred
• 4-6 years of experience in…