Senior Salesforce Administrator

About Workato

Workato is the leading Control and Execution Platform for Enterprise AI — the neutral platform enterprises trust to put AI to work across their business. Workato unifies data, applications, and processes into a single platform so AI can reliably orchestrate business processes in production at enterprise scale. Built on more than a decade of running mission-critical processes for over half the Fortune 500 — including Nasdaq, Amazon, Cisco, Vodafone, Atlassian, and Lucid Motors — Workato turns over 14,000 enterprise systems AI needs to act on into one governed execution layer.

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Ultimately, Workato believes in fostering a flexible, trust-oriented culture that empowers everyone to take full ownership of their roles . We are driven by innovation and looking for team players who want to actively build our company.

But, we also believe in balancing productivity with self-care . That’s why we offer all of our employees a vibrant and dynamic work environment along with a multitude of benefits they can enjoy inside and outside of their work lives.

• Business Insider named us an “enterprise startup to bet your career on”
• Forbes’ Cloud 100 recognized us as one of the top 100 private cloud companies in the world
• Deloitte Tech Fast 500 ranked us as the 17th fastest growing tech company in the Bay Area, and 96th in North America
• Quartz ranked us the #1 best company for remote workers

We are seeking a senior, hands-on Salesforce contractor to provide operational ownership and reliable coverage for our Salesforce environment during an employee’s parental leave (6 months). This person will independently administer, support, enhance, and deploy changes across Salesforce and its connected applications.

The role is centered on keeping critical revenue processes running: resolving production issues, managing releases, maintaining platform health, and delivering well-scoped improvements. The contractor will have authority appropriate to these responsibilities and will partner with an Enterprise Architect for material architecture, security, integration, or cross-system decisions.

In this role, you will also be responsible to:

• Own day-to-day Salesforce administration, including user access, permissioning, security settings, configuration, data quality, and platform support.
• Triage, prioritize, and resolve Salesforce bugs, incidents, and operational requests with clear stakeholder communication.
• Build, test, document, and deploy Salesforce configuration changes, including flows, validation rules, custom objects and fields, page layouts, reports, dashboards, and automations.
• Manage Salesforce releases across environments, following sound change-control, testing, and rollback practices.
• Support and protect high-impact revenue processes, including deal approvals, quote-to-cash workflows, CPQ, forecasting/reporting, and connected-system data flows.
• Administer and troubleshoot Salesforce capabilities and connected applications, including Sales Cloud, Salesforce CPQ, Certinia, Vivun, and other Salesforce-integrated tools.
• Investigate and resolve Salesforce-side integration issues, including data mappings, API-related configuration, permissions, field changes, and error triage.
• Partner with business stakeholders to clarify operational needs and deliver practical, maintainable solutions.
• Escalate material architecture, security, integration, or cross-system design decisions to the Enterprise Architect for review and guidance.
• Maintain clear documentation of configurations, releases, known issues, and operational processes to ensure continuity throughout the engagement.
• Take on limited, well-scoped enhancements when operational…