IT Support Technician - Remote

Wheel House IT is a growing Managed Service Provider (MSP) dedicated to delivering exceptional IT support and customer service to businesses nationwide. We are seeking a motivated and customer-focused
Tier 1 Support Technician
to join our Service Desk team in a contract-to-hire capacity.
Must be based in the US
.

This is an excellent opportunity for someone with MSP experience who enjoys troubleshooting technical issues, supporting end users, and growing their IT career in a fast-paced environment.

This position is open to remote candidates residing in the United States,
excluding WA, CA, AK, NV, CO, and OR
. Preference will be given to candidates located in Midwest states and Central Time Zone areas.

• $18-$20 per hour, 30 hrs
• Contract-to-hire opportunity - potential for permanent employment based on performance and business needs

As a Tier 1 Support Technician, you will serve as the first point of contact for our clients, providing technical support and delivering an exceptional customer experience. You will troubleshoot and resolve a variety of technical issues while working closely with senior technicians and engineers when escalation is required.

• Provide remote support for desktops, laptops, mobile devices, printers, and peripheral equipment
• Troubleshoot Microsoft 365, Windows operating systems, Active Directory, and networking issues
• Support LAN/WAN connectivity and network infrastructure
• Document all work performed within the PSA system, Connect Wise experience desired.
• Escalate complex issues appropriately while maintaining ownership of the client experience
• Assist with client onboarding, deployments, and technical projects as needed
• Support cloud-hosted and customer-managed environments
• Deliver professional, responsive, and customer-focused service

• Minimum 1 year of Managed Service Provider (MSP) experience required
• Minimum 1 year of technical support experience
• Experience supporting:
  • Microsoft 365
  • Windows desktop operating systems
  • Active Directory
  • Network connectivity and troubleshooting
• Strong customer service and communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Strong troubleshooting and problem-solving abilities
• Reliable internet connection and dedicated workspace for remote work

• CompTIA A+, Network+, or equivalent technical training
• Experience with Connect Wise Manage or similar PSA platforms
• Experience with Connect Wise Automate, Lab Tech, or similar RMM tools
• Familiarity with:
  • Server hardware
  • RAID configurations
  • iLO/DRAC management
  • Backup and disaster recovery solutions
  • Bare metal restores
  • SSL certificates, domain registrars, and web hosting providers

At Wheel House IT, you'll join a collaborative team that values growth, accountability, continuous learning, and exceptional client service. You'll gain exposure to a wide variety of technologies and environments while building a strong foundation for your IT career.