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Remote Tax Software Support Specialist; 2nd Shift
Remote / Online - Candidates ideally in
Helena, Lewis and Clark County, Montana, 59604, USA
Listed on 2026-09-04
Helena, Lewis and Clark County, Montana, 59604, USA
Listing for:
CAI
Full Time, Remote/Work from Home
position Listed on 2026-09-04
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
CAI is seeking a Product Support Specialist to remotely provide level 1 technical support for a corporate tax software product. The role is full-time, 2nd shift, and remote, handling calls, emails, and web portal requests.
You will troubleshoot product functionality, data, calculation, and integration issues while collaborating across departments to resolve tickets. The ideal candidate has 1–3 years in product support, a relevant degree or equivalent experience, and familiarity with ITIL,
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