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Remote Service Delivery Lead: SLA & Incidents
Remote / Online - Candidates ideally in
Dover, Kent County, Delaware, 19904, USA
Listed on 2026-09-04
Dover, Kent County, Delaware, 19904, USA
Listing for:
FullStack
Remote/Work from Home
position Listed on 2026-09-04
Job specializations:
-
IT/Tech
IT Project Manager
Job Description & How to Apply Below
Full Stack is seeking a Delivery Manager to own enterprise support and BAU enhancements for a global R&D IT client. The role spans L1/L2 support, SLA governance, budgeting, and client relationship management across teams in the US and Colombia, aligned to US Eastern hours.
You will manage staffing, performance, and delivery of minor enhancements while interfacing with Level 3 engineers and product teams. Strong English and nearshore coordination are essential.
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