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IT Help Desk Specialist - Tier 1 & Remote
Remote / Online - Candidates ideally in
Albuquerque, Bernalillo County, New Mexico, 87101, USA
Listed on 2026-09-04
Albuquerque, Bernalillo County, New Mexico, 87101, USA
Listing for:
Brooksource
Remote/Work from Home
position Listed on 2026-09-04
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
Brooksource is seeking an IT Help Desk professional in Albuquerque to respond to IT inquiries submitted via email and approved channels. The role focuses on Tier 1 support, basic troubleshooting, password resets, and user navigation guidance, with ticket creation and updates in the ITSM system.
The ideal candidate will maintain thorough documentation of all interactions and resolutions, escalate when necessary, and uphold security and data protection policies while delivering clear,
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