Senior IT Case Agent — Hybrid/Remote, ESOP & Growth
Remote / Online - Candidates ideally in
Worcester, Worcester County, Massachusetts, 01609, USA
Listed on 2026-09-04
Worcester, Worcester County, Massachusetts, 01609, USA
Listing for:
Paragus Strategic IT
Full Time, Remote/Work from Home
position Listed on 2026-09-04
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Paragus IT in Massachusetts seeks a Senior Case Agent to serve as the go-to expert for complex IT challenges across networking, Microsoft 365, and application environments. You will mentor peers, improve documentation, and uphold service-excellence in a fast-paced service desk team.
The role demands 5+ years in IT support or related fields, strong communication, and the ability to stay calm under pressure during client crises.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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