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Remote Help Desk Supervisor - Govt IT Support
Remote / Online - Candidates ideally in
Ashburn, Loudoun County, Virginia, 22011, USA
Listed on 2026-09-04
Ashburn, Loudoun County, Virginia, 22011, USA
Listing for:
Chenega MIOS SBU
Remote/Work from Home
position Listed on 2026-09-04
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Chenega MIOS is seeking a Help Desk Supervisor in Ashburn, VA (Remote) to provide real-time supervision of Helpdesk Tier I, II, and ACE agents across shifts. You will monitor SLAs, QA, coaching, and compliance with government processes while coordinating with TSD leadership and other teams for incident management.
The role requires 3+ years in IT help desk, 1+ year in a supervisory role, and readiness for 24x7 coverage, with U.S. citizenship and BI clearance considerations.
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