Senior Customer Technical Support Specialist, Lab Automation - 3rd Shift; x REMOTE

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

Bring more to life. Are you ready to accelerate your potential and make a real difference within life sciences, diagnostics and biotechnology?

At Beckman Coulter Diagnostics
, one of Danaher’s 15+ operating companies, our work saves lives—and we’re all united by a shared commitment to innovate for tangible impact. You’ll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher’s system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. As a global leader in clinical diagnostics, Beckman Coulter Diagnostics has challenged convention to elevate the diagnostic laboratory’s role in improving patient health for more than 90 years.

Our diagnostic solutions are used in routine and complex clinical testing, and are used in hospitals, reference and research laboratories, and physician offices around the world. Every hour around the world, more than one million tests are run on Beckman Coulter Diagnostics systems, impacting 1.2 billion patients and more than three million clinicians per year. From uncovering the next clinical breakthrough, to rapid and reliable sample analysis, to more rigorous decision making—we are enabling clinicians to deliver the best possible care to their patients with improved efficiency, clinical confidence, adaptive collaboration, and accelerated intelligence.

Learn about the Danaher Business System which makes everything possible.

Working 4 x 10-hour days (Wednesday/Thursday/Friday/Saturday), with 3rd Shift hours of 4:30 PM ET-3:00 AM ET the following day
, the Sr.
Customer Technical Support Specialist is responsible for providing technical support to our customers through telephone and other forms of communication (i.e. email, video conference, etc.). This position is expected to provide resolutions to Hardware, Software, Assay and Training related calls from Beckman Coulter’s existing customer base in a 24/7 support environment. This position reports to the Customer Technical Support Supervisor, is part of the Customer Technical Support Organization (CTSO) Team that operates 24/7 365 days, and will be fully REMOTE
.

• Independently resolve complex and routine issues on the Lab Automation product line.
• Distinguish between hardware and software issues, with the goal of resolving the customer’s issue over the phone or dispatching the appropriate resource that will resolve the issue.
• Use soft skills and maintain quality standards to ensure compliance.

• Bachelor's degree in biology, medical technology, medical laboratory technical, or clinical laboratory scientist AND 3+ years of lab or field experience required.
• Ability to clearly articulate and provide directions over the phone or via email.
• MUST BE available for regularly scheduled on-call coverage (after successfully completing the training period).

• Previous troubleshooting experience on the DxA, Power Express, Power Processor, Aloquoter, Powerlink, Automate, and Intelliserve.
• Previous experience in a medical technology call center, or experience in medical laboratory, specifically Lab Automation.
• Bachelor’s degree and Experience in a Customer Service environment

Beckman Coulter Diagnostics, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

At Beckman Coulter Diagnostics we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote…