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Remote Associate Director, IT Service Management & Process
Remote / Online - Candidates ideally in
Rochester, Monroe County, New York, 14602, USA
Listed on 2026-09-04
Rochester, Monroe County, New York, 14602, USA
Listing for:
The Jackson Laboratory
Remote/Work from Home
position Listed on 2026-09-04
Job specializations:
-
IT/Tech
IT Project Manager, IT Consultant, IT Business Analyst
Job Description & How to Apply Below
The Jackson Laboratory is seeking an Associate Director, IT Service Management & Process to lead our Service Now platform, ITIL process design, and CMDB governance. You will drive platform adoption, automation, and cross-functional improvements across IT to deliver reliable services.
In this senior role, you will partner with Security, Legal, Compliance, and business owners to manage risk, define KPIs, and advance IT maturity through governance, metrics, and training of the ITSM team.
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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