HR Technology Administrator

HR Technology Administrator

Non-Union Position
Applications Support Group 2;
Portland,Oregon (US-OR)

Hybrid scheduleavailablefor Oregon & Washington residents.
Regular FT, Exempt
Posting # 5653

At NW Natural, we offer more than rewarding career opportunities and a vibrant, inclusive work culture. We invite you to join us in providing safe and reliable utility services and renewable energy to better the lives of the communities we serve. Our vision is to be the leader in service excellence, innovation and environmental stewardship for our customers, while building on our strengths as a trusted energy provider and environmental leader for our industry.

In addition to environmental stewardship, we're also deeply committed to Diversity, Equity and Inclusion at NW Natural. Our DEI Council started 21 years ago, and today we continue to foster a culture where all employees can experience a sense of belonging, shared purpose and possibility.

This hybrid position is based at our headquarters in downtown Portland, Oregon. Candidates must reside within commuting distance of the office or be willing to relocate to the Portland metropolitan area. Employees are required to work onsite Tuesdays through Thursdays each week, with remote work flexibility on Mondays and Fridays, subject to business needs. This schedule supports collaboration, connection, and team engagement while providing flexibility for focused remote work.

The HR Technology Administrator is the primary internal technology owner for the organization's Hire-to-Retire application portfolio. This role combines hands-on platform administration with solution ownership, stakeholder engagement, vendor coordination, and continuous improvement of enterprise HR technologies.

The successful candidate will administer and support the SAP Success Factors platform, including Employee Central and the Recruiting, Onboarding, Compensation, Performance & Goals, Learning, and Succession & Development modules. The role also supports Employee Central Payroll, Workforce Scheduling, and Time Management. External partners may provide additional capacity or specialized expertise across any area of the Hire-to-Retire portfolio as needed.

This is a technology-centered position. The administrator must be comfortable working directly in enterprise HCM platforms, evaluating system capabilities, configuring solutions, troubleshooting production issues, managing releases, and guiding external technical resources. Strong business partnership skills are essential to understanding stakeholder needs, shaping sustainable solutions, and building trusted relationships across Human Resources.

The role remains accountable for internal platform and solution ownership while directing and coordinating external partners when additional capacity, scalability, or specialized expertise is required.

• Serve as the primary internal owner and administrator of SAP Success Factors and related Hire-to-Retire applications.
• Configure, maintain, and administer Success Factors modules including Employee Central, Recruiting, Onboarding, Compensation, Performance & Goals, Learning, and Succession & Development.
• Configure and administer platform capabilities, including workflows, business rules, security design, notifications, templates, organizational structures, and Identity Authentication Service tenant configuration and role management.
• Own day-to-day production support, incident triage, root-cause analysis, problem resolution, and coordination of technical escalations.
• Monitor platform processes and systems to ensure business services remain available and function as expected.
• Maintain application documentation, configuration records, support procedures, operational controls, and knowledge articles.
• Support Employee Central Payroll, Workforce Scheduling, and Time Management as part of the broader HTR portfolio.
• Coordinate payroll, time, and workforce management configuration and specialized technical changes with external experts as needed.
• Partner with Payroll and HR stakeholders to troubleshoot issues, assess impacts, test changes, and maintain reliable integrations between core HR, payroll, time, and downstream systems.
• Configure and support Employee Central Payroll schemas, features, and functions, coordinating specialized technical changes with external experts as needed.
• Perform and coordinate cyclical HR and payroll activities, including annual benefits open enrollment and payroll year-end processing, W-2 preparation, required configuration, testing, issue resolution, and production support.

• Evaluate business needs and determine the most effective solution using standard platform capabilities, configuration, integration, automation, or targeted enhancement.
• Lead and coordinate functional and technical solution design efforts for enhancements and new capabilities within the HTR…