Global IT Service Delivery Lead - Remote & SLA Expert
Remote / Online - Candidates ideally in
Lincoln, Lancaster County, Nebraska, 68511, USA
Listed on 2026-09-04
Lincoln, Lancaster County, Nebraska, 68511, USA
Listing for:
FullStack
Remote/Work from Home
position Listed on 2026-09-04
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
Full Stack seeks an experienced Delivery Manager to own enterprise application support for a global client. You will manage an L1/L2 service model, SLA attainment, and escalation processes, coordinating resources across the US and Colombia with US Eastern hours.
The role emphasizes executive sponsorship, financial governance, and continuous service improvement. You will drive staffing decisions, oversee performance reviews, and ensure alignment with the client’s R&D IT landscape, while
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