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Remote Service Delivery Manager – SLA & Incident Lead
Remote / Online - Candidates ideally in
Augusta, Kennebec County, Maine, 04338, USA
Listed on 2026-09-04
Augusta, Kennebec County, Maine, 04338, USA
Listing for:
FullStack
Remote/Work from Home
position Listed on 2026-09-04
Job specializations:
-
IT/Tech
IT Project Manager
Job Description & How to Apply Below
Full Stack is seeking a hands-on Delivery Manager to own enterprise application support for a global scientific client. You will manage Level 1-2 operations, interface with Level 3 teams, own client relationships, budgets, and SOW compliance, and guide staffing across the US and Colombia on US Eastern hours.
You will lead governance, major incident response, and weekly progress with a focus on SLA attainment, metrics, and continuous service improvement in a remote, fixed-fee engagement.
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