Operational Support
Remote / Online - Candidates ideally in
Alpharetta, Fulton County, Georgia, 30239, USA
Listed on 2026-09-04
Alpharetta, Fulton County, Georgia, 30239, USA
Listing for:
Five Rivers IT, Inc.
Remote/Work from Home
position Listed on 2026-09-04
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support, Systems Administrator
Job Description & How to Apply Below
Job Title:
Operational Support
Location: On-Site (Houston, TX)601 Travis Street, Suite 1400, Houston, TX 77002.
Hours on site 8:00 am to 5:00 PM CT Time
Term: till end of year with the possibility of renewing for 12 months
Job description and functions:The position is not only a highly technical position but also requires a high degree of customer focus and interaction that ultimately generates extraordinary customer satisfaction.
- Perform hands-on fixes at the desktop level, including installing and upgrading of hardware and software
- Acts as a liaison between Tier 3 support teams and the end-users
- Interacts regularly with managers, clients, and vendors to answer question and complete project initiatives
- Engages with Infrastructure Operations Center and Network Engineering to assist in problem resolution of network issues
- High degree of skill with Windows OS and Apple Mac computers in an Active Directory environment
- Highly proficient with MacOS and IOS supporting Mac Books, iPhones and iPads.
- Experience configuring and deploying Microsoft Windows based laptops and desktop PC’s
- Support AV systems and collaboration applications such as Web Ex, Teams, Zoom
- Experience with Service Now and Asset Management
- Knowledge of network fundamentals and IT security best practices
- Service requests via ticketing system, phone, email, and walk-up support
- Incident reports from end users regarding technical issues
- Access requests and system provisioning needs
- Password resets and authentication issues
- Timely resolution of technical issues with documented solutions
- User account creation, modification, and deactivation
- Incident documentation and knowledge base contributions Technical Capabilities:
- Diagnose and resolve Windows/Mac operating system issues
- Support Microsoft 365 suite and business-specific applications
- Configure and troubleshoot network connectivity (VPN, wireless, wired)
- Perform hardware setup, imaging, and deployment
- Manage printer and peripheral device configurations
- Track and manage incidents through ITSM platform (Service Now)
- Maintain SLA compliance for response and resolution times
- Document solutions and update knowledge repositories
- Coordinate with vendors for warranty and repair services
- Understand Gas Infrastructure operational technology requirements
- Support NEER-specific applications and workflows
- Provide onboarding technical assistance for new hires
- Enable remote work capabilities and troubleshooting
Pls let me know if any questions.
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