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Platform Support Specialist - Tier 1; Remote
Remote / Online - Candidates ideally in
San Francisco, San Francisco County, California, 94199, USA
Listed on 2026-09-05
San Francisco, San Francisco County, California, 94199, USA
Listing for:
Socket.dev
Remote/Work from Home
position Listed on 2026-09-05
Job specializations:
-
IT/Tech
HelpDesk/Support
Job Description & How to Apply Below
Sprezzatura is seeking a Tier 1 Support Specialist to act as the first contact for VA.gov Platform engineering teams. You will perform incident triage, provide technical support, and coordinate across SRE, Dev Ops, and Platform Engineering to keep services reliable and available.
Responsibilities include responding to requests within SLOs, triaging incidents, and delivering clear communications. This role emphasizes customer service, technical curiosity, and prioritizing multiple issues in a
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