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Senior IT Support Specialist — Remote Enterprise
Remote / Online - Candidates ideally in
Arlington, Arlington County, Virginia, 22201, USA
Listed on 2026-09-05
Arlington, Arlington County, Virginia, 22201, USA
Listing for:
Socket.dev
Remote/Work from Home
position Listed on 2026-09-05
Job specializations:
-
IT/Tech
HelpDesk/Support, IT Support
Job Description & How to Apply Below
ASM Research is seeking a Senior User Support Specialist to provide front-line technical assistance for enterprise IT environments, handling basic incidents and service requests via Service Now or Jira, with accurate logging and SLA adherence in a government setting.
The role supports hardware, software, accounts, and connectivity issues through multiple channels, escalating complex problems to higher tiers while contributing to knowledge content and user training in a secure remote environment
#J-18808-LjbffrPosition Requirements
10+ Years
work experience
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