Sr ServiceNow Practitioner

Sr Service Now Practitioner Remote Direct Hire

Tekfortune is a fast-growing consulting firm specialized in permanent, contract & project-based staffing services for world's leading organizations in a broad range of industries. In this quickly changing economic landscape, virtual recruiting and remote work are critical for the future of work. To support the active project demands and skills gaps, our staffing experts can help you find the best job for you.

Client is a global human capital management (HCM) company headquartered in Toronto, Ontario, and Minneapolis, Minnesota, with operations across North America, Europe, Middle East, Africa (EMEA), and the Asia Pacific Japan (APJ) region. Our award-winning Cloud HCM platform offers a unified solution database and continuous calculation engine, driving efficiency, productivity, and compliance for the global workforce. Our brand promise
- Makes Work Life BetterTM
- Reflects our commitment to employees, customers, partners, and communities globally.

We are seeking a highly skilled Service Now Practitioner to support IT Service Management (ITSM), IT Operations Management (ITOM), and IT Infrastructure Library (ITIL) practices.

The ideal candidate will have extensive experience designing, implementing, and optimizing Service Now solutions to improve IT service delivery and operations. This role requires expertise in automation, workflow configuration, and integration with enterprise systems.

Note:

This position is contingent upon the successful completion of a background clearance in order to operate within the target environment.

• Design, configure, and maintain Service Now ITOM and ITSM modules to meet business and IT objectives.
• Implement and enhance ITIL-based workflows to streamline service delivery, improve efficiency, and ensure best practices.
• Develop automation and integration solutions using Service Now capabilities such as Flow Designer, Business Rules, UI Policies, and API integrations (REST/SOAP).
• Support ITOM initiatives such as Discovery, Event Management, CMDB, and Service Mapping to improve asset visibility and service monitoring.
• Collaborate with stakeholders to analyze business requirements and translate them into effective Service Now solutions.
• Ensure platform stability and security by following governance policies, ITSM best practices, and Service Now upgrade processes.
• Troubleshoot and resolve issues within the Service Now platform, including integrations with external systems.
• Provide documentation and training on newly developed functionalities, ensuring smooth adoption by end-users and IT teams.

• 5+ years of experience in Service Now development and administration, with a strong focus on ITOM and ITSM.
• Strong understanding of ITIL best practices and their application within Service Now.
• Hands-on experience with Service Now CMDB, Discovery, Event Management, and Service Mapping.
• Expertise in Service Now scripting (JavaScript, Glide APIs), UI policies, business rules, and workflow automation.
• Experience integrating Service Now with other enterprise tools via REST/SOAP APIs and MID Server.
• Ability to work independently and collaborate effectively with cross-functional teams.
• Must be eligible for and able to pass a background clearance in order to operate within the target environment.

• Service Now Certifications (one or more required):
• Service Now Certified System Administrator (CSA) (Required)
• Service Now Certified Implementation Specialist - ITSM (CIS-ITSM) (Preferred)
• Service Now Certified Implementation Specialist - ITOM (CIS-ITOM) (Highly Preferred)
• Service Now Certified Application Developer (CAD) (Preferred)
• ITIL v3 or ITIL 4 Foundation Certification (Preferred).
• Experience in highly regulated industries such as government, healthcare, or finance (Preferred).
• Familiarity with cloud environments (AWS, Azure, Google Cloud) and enterprise IT / Cloud Hosted architectures.