Help Desk Level I; Fully Remote) Hartford, CT
Hartford, Hartford County, Connecticut, 06103, USA
Listed on 2026-09-06
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IT/Tech
HelpDesk/Support, IT Support, Technical Support, Systems Administrator
Help Desk Analyst I (Contract)
Location:
Hartford, CT (Fully Remote)
Duration: 3-Month Contract
Hours:
40 Hours per Week
Overview
We are seeking a Help Desk Analyst I to join a remote IT support team. This role is ideal for someone with 1-3 years of IT experience who enjoys troubleshooting issues, supporting end users, and learning new technologies.
The successful candidate will assist with user support requests, account administration, onboarding activities, access management, and ticket resolution. This is a highly collaborative environment that offers training and ongoing support from experienced team members.
Responsibilities
Respond to and resolve support requests through a ticketing system.
Assist with user onboarding and offboarding activities.
Manage user accounts, permissions, and access requests.
Support email administration and related user requests.
Perform password resets and account maintenance.
Execute established procedures and operational tasks as directed.
Document work performed and maintain accurate ticket notes.
Escalate issues when appropriate.
Communicate effectively with end users and team members.
Assist with general day-to-day IT support activities.
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