IT Manager - Data & Analytics Platform Operations - Remote

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Full time

R-17304

At Prime Therapeutics (Prime), we are a different kind of PBM, with a purpose beyond profits and a unique ability to connect care for those we serve. Looking for a purpose-driven career? Come build the future of pharmacy with us.

** Job Posting Title*
* IT Manager
- Data & Analytics Platform Operations
- Remote

** Job Description*
* The Manager, Data & Analytics Platform Operations is responsible for the leadership, governance, operational excellence, and continuous improvement of enterprise data, analytics, reporting, integration, and data platform technologies. This role oversees day-to-day platform operations, service delivery, team management, capacity planning, and strategic platform modernization initiatives to ensure reliable, secure, and scalable services that support business objectives. The Manager partners with IT and business leaders, architecture, engineering, infrastructure, cloud, security, and vendors to align platform strategy with organizational priorities while driving efficiency, adoption, innovation, and business value.

This role combines people leadership, technical expertise, governance, and strategic planning to ensure platform stability, compliance, modernization, and long-term sustainability.

** Responsibilities*
* ** Platform Operations & Service Delivery*
* + Lead daily operations and support for enterprise data, analytics, reporting, integration, and cloud data platforms.

+ Ensure platform availability, performance, reliability, supportability, and scalability.

+ Establish and monitor operational metrics, SLAs, KPIs, and service health dashboards.

+ Manage incident response, problem management, root cause analysis, and operational recovery activities.

+ Oversee platform upgrades, patching, maintenance planning, release management, and environment governance.

+ Implement operational best practices for observability, monitoring, resilience, and service management.

+ Ensure compliance with enterprise security, regulatory, audit, and operational standards.

** Governance, Intake & Portfolio Management*
* + Manage demand intake processes, work prioritization, resource allocation, and operational planning.

+ Establish governance frameworks, platform standards, documentation, controls, and operational procedures.

+ Monitor risks, issues, dependencies, and mitigation plans across supported platforms.

+ Provide transparent executive reporting and operational performance updates.

+ Partner with stakeholders to define priorities that align platform investments with business goals. Support capacity planning and workforce management to meet current and future business needs.

** Team Leadership & Talent Development*
* + Lead and develop a team of engineers, administrators, platform specialists, and support personnel.​ Create a productive, collaborative, and inclusive work environment that promotes innovation and accountability.

+ Establish clear objectives, performance expectations, and career development plans.

+ Manage staffing, succession planning, and professional development initiatives. Coach, mentor, and evaluate team members using standardized performance metrics and feedback processes.

+ Lead teams through changing priorities, large-scale initiatives, and modernization programs.

** Stakeholder & Vendor Management*
* + Build strong partnerships with business leaders, product teams, and technology stakeholders.

+ Facilitate engagement with internal and external customers to improve platform adoption, user experience, and service outcomes.

+ Collaborate with cloud, infrastructure, data engineering, security, architecture, and automation teams.

+ Serve as the primary operational escalation point for platform-related issues and service improvements.

+ Communicate platform roadmaps, operational status, risks, and modernization progress to leadership.

** Strategy, Modernization & Continuous Improvement*
* + Support enterprise cloud transformation and data platform modernization initiatives.

+ Identify opportunities to automate operational processes and improve service efficiency.

+ Drive implementation of tools, methodologies, and practices that enhance platform reliability and productivity.

+ Develop operational analytics and performance reporting to support data-driven decision making.

+ Align platform strategy with organizational goals, industry best practices, compliance requirements, and emerging technologies.

+ Champion innovation and continuous improvement across the Data & Analytics ecosystem.

** Financial & Operational Accountability*
* + Manage budgets, vendor spend, licensing costs, and operational expenses associated with supported platforms.

+ Monitor resource utilization and ensure effective allocation of people, technology, and financial resources.

+ Ensure accountability for operational outcomes, platform investments, and modernization initiatives.

+ Support business case development and planning for future platform enhancements and strategic investments.

Other duties as assigned

** Minimum…