Data Analyst Phoenix, AZ

Data Analyst I

4-month contract with potential extensions/conversion

Hybrid, 4 days/week onsite in Phoenix, AZ;
Shift 6:00am-2:30pm

We are looking for a detail-oriented Data Analyst I to support operational improvement efforts in Phoenix, AZ. This is a contract position focused on examining workflow data, uncovering recurring issues, and helping the business operate more efficiently. The ideal candidate brings strong curiosity, sound judgment, and a proactive approach to solving problems while working closely with internal stakeholders. This role follows a hybrid schedule with in-office work Monday through Thursday and remote work on Friday.

Responsibilities:

• Review reporting and workflow activity to detect patterns, recurring issues, and opportunities to improve day-to-day operations.

• Conduct root cause analysis on service or process problems and recommend practical, lasting solutions.

• Investigate complex cases or unfamiliar requests, using research and data analysis to drive resolution.

• Create clear documentation for findings, process updates, recommendations, and operational changes.

• Partner with cross-functional teams to simplify procedures, reduce manual effort, and improve consistency.

• Use tools such as SQL, SharePoint workflows, and reporting platforms to analyze performance and support decision-making.

• Track closed-ticket activity and related metrics to identify inefficiencies and support continuous improvement initiatives.

• Contribute to process changes and workflow enhancements that strengthen service quality and operational effectiveness.