IT Manager

Company Overview

Maven AGI sits at the center of the hottest intersection in tech right now: AI and customer experience. While most  AI support  tools still focus on FAQs and deflection, Maven's agents actually do the work, autonomously interacting with customers, personalizing the conversation, and resolving complex issues, not just providing information.

That s not a soft ROI story. It s the most direct cost-displacement case in enterprise software today: real human work, replaced, at a fraction of the cost. Not  savings if you use it well,  but savings because the agent did the ticket instead of a person.

Founded in 2023 by executives from Hub Spot, Google, and Stripe, Maven builds conversational AI agents that don t just answer customers, they act: going into a customer s account, finding the actual problem, and fixing it, with no human required. Customers like Dell, Serv Pro, Hard Rock, Tripadvisor, Clio, and Thumbtack rely on Maven, with customers reporting 70-93% of interactions resolved autonomously.

G2 has also named Maven a High Performer and Best Meets Requirements across multiple categories.

We re looking for a hands-on IT Manager to help own the day-to-day technology experience for Maven employees and ensure our internal systems, devices, offices, and infrastructure run smoothly as we continue to grow.

Yo u ll be one of the primary owners of IT across the company, supporting employees while managing and improving the systems behind them. This includes identity and access management, laptops and device management, SaaS applications, onboarding and offboarding, office networking and conference rooms, security and compliance, and employee IT support.

This is a highly visible, hands-on role. Yo u ll troubleshoot issues directly, manage employee requests, maintain our core IT systems, and make sure new hires have everything they need from day one. At the same time, you ll look for opportunities to improve how we operate by automating repetitive work, strengthening processes, and building more scalable and reliable systems.

We re looking for someone who combines strong technical judgment with a genuine service mindset. You enjoy solving problems, helping people, and creating an IT environment that feels seamless to employees.

*** This role is based in our Boston office, with an in-office schedule Monday through Thursday and the flexibility to work from home on Fridays.

• Help with owning day-to-day IT operations and employee support
  , serving as a go-to resource for hardware, software, access, connectivity, and other technology needs.

• Manage employee onboarding and offboarding
  , including laptops, account provisioning, permissions, software access, and equipment collection.

• Own identity and access management
  , including Okta and related systems, ensuring employees have appropriate and secure access to the tools they need.

• Manage company devices and endpoints using Jamf Pro and related tooling, including provisioning, configuration, security policies, inventory, and troubleshooting.

• Administer SaaS applications and internal systems
  , managing licenses, permissions, access, configuration, and vendor relationships.

• Own office IT infrastructure
  , including WiFi and networking, conference rooms, Zoom and Google Meet setups, AV equipment, printers, and other workplace technology.

• Troubleshoot and resolve employee IT issues with a high level of responsiveness, follow-through, and customer service.

• Support security and compliance initiatives by maintaining strong device, access, and IT controls and ensuring systems and processes are appropriately documented and auditable.

• Manage IT equipment and inventory
  , including purchasing, deployment, tracking, maintenance, and replacement planning.

• Improve and automate IT workflows wherever possible, reducing repetitive work across onboarding, access requests, provisioning, and common support needs.

• Maintain and expand infrastructure-as-code practices using tools such as Pulumi to make IT systems more consistent, scalable, and manageable.

• Explore thoughtful uses of AI and automation to improve IT support and operations while maintaining…