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Remote Technical Support Supervisor - xHelp Desk
Remote / Online - Candidates ideally in
Lansing, Ingham County, Michigan, 48900, USA
Listed on 2026-09-06
Lansing, Ingham County, Michigan, 48900, USA
Listing for:
Peckham, Inc.
Remote/Work from Home
position Listed on 2026-09-06
Job specializations:
-
IT/Tech
IT Support, Technical Support, HelpDesk/Support
Job Description & How to Apply Below
Peckham, Inc. seeks a Technical Support Supervisor for a 24x7 help desk environment at our Grand Rapids area operation with a home-based component for Michigan.
The role Leads a team of up to 15 technicians within a larger 60+ technician network, guiding efforts across ADUC hardware and government applications while coordinating with upper management. The ideal candidate will mentor staff, coach performance, and drive continuous improvement in service levels, attendance, and quality.
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