Device Specialist; Contractor Position

Job Summary

The Device Specialist will be a Transit Applications team member supporting primarily the MBTA's Inventory Data Collection System (IDCS) devices as well as occasionally helping with other team applications/needs as time and training permit. Devices in use are handheld barcode scanners and Zebra brand barcode printers. The Device Specialist provides operational support ensuring scanners and printers are properly configured, updated, available, and functioning.

The role supports users across warehouse and stockroom environments, performs device monitoring and triage, and assists with IDCS application workflows and upgrades. This is a term-limited and project-specific contractor position that is not employed directly by the MBTA. This hybrid position requires being in the office at least two (2) days per week.

• Proactively monitor scanners and printers to ensure online availability.
• Set up scanners for production or training use.
• Respond to help desk tickets to provide user support.
• Ensure scanner operating system (OS) updates, testing, and go-live success.
• Provide onsite triage of devices as needed.
• Learn and support the IDCS application as it pertains to users, networks, scanners, printers, and upgrades.
• Perform all other duties and projects that may be assigned.

• Four (4) years of experience supporting devices such as handheld scanners, printers, and/or smart phones.
• Valid driver's license, personal vehicle, and responsibility for all associated car costs.
• Ability to use and care for an MBTA laptop for remote work.
• Ability to use and care for an MBTA smart phone.
• Ability to work a hybrid work schedule, either at the office, 10 Park Plaza, Boston, or traveling to a warehouse/stockroom location, a minimum of twice a week.
• Familiarity with MS Office (Excel, Word and PowerPoint).
• Experience triaging and solving helpdesk calls.
• Successful listening skills.
• Professional phone manner and etiquette.
• Experience working successfully with a variety of people, including successful teamwork and proven ability to teach application materials to users of various technical abilities.
• Effective communication, analytic abilities, organizational and presentation skills.

• Ability to work with a diverse and large internal customer base.
• Problem solving skills.
• Knowledge and understanding of networks.
• Public transit knowledge or interest.