IT Technician
Remote / Online - Candidates ideally in
Lenexa, Johnson County, Kansas, 66215, USA
Listed on 2026-09-07
Lenexa, Johnson County, Kansas, 66215, USA
Listing for:
Jobtailor
Remote/Work from Home
position Listed on 2026-09-07
Job specializations:
-
IT/Tech
IT Support, Technical Support, Systems Administrator, Network Administrator
Job Description & How to Apply Below
- Support and assist the Associate Engineer with day-to-day first-level technical support for the Fulfillment Operation Center and Server Room/Data Center
- Provide level-one technical support for end users and Server Room/Data Center issues
- Investigate, troubleshoot, and resolve incidents promptly with minimal customer disruption
- Follow IT operational standards for reporting, monitoring, troubleshooting, and documenting assigned issues
- Communicate with IT teams, vendors, and end users to resolve local issues
- Assist with escalations to home-office/offshore IT teams and vendors
- Perform preventative maintenance on IT equipment
- Apply working knowledge of the fulfillment environment, critical applications, sorters, scanners, and supporting infrastructure
- Participate in installations, system upgrades, migrations, decommissions, and other business/server room/data center projects
- Install, configure, and maintain desktops, laptops, and servers
- Perform bare-metal desktop/laptop builds and software installations
- Interact with business customers and respond to changing environments and business needs
- Technical Institute/Associate Degree or 3-5 years of formal training/work experience
- General working knowledge of PC/LAN hardware, operating systems, networks, and data centers
- Working aptitude for logical thinking and level-one problem solving
- Good written and verbal communication skills
- Ability to work effectively in a fast-paced, team-based, customer-service-oriented environment
- Ability to lead local level-one projects with supervision
- Ability to engage in higher-complexity issues as needed
- Ability to work independently to staff shifts when needed
- Ability to lift up to 50 lbs of materials, tools, or IT-related equipment
Demonstrates proficiency in providing level-one technical support for IT operations, including troubleshooting and resolving issues in a fast-paced environment. Capable of performing installations, maintenance, and preventative measures for IT equipment while effectively communicating with team members and end users.
Highest-signal resume keywords- Level-One Technical Support
- PC/LAN Hardware Knowledge
- Troubleshooting Skills
- Communication Skills
- Preventative Maintenance
- Technical Institute/Associate Degree
- PC/LAN Hardware
- Operating Systems
- Networks
- Data Centers
- Desktop/Laptop Builds
- Software Installations
- Incident Resolution
- System Upgrades
- Configuration Management
- Logical Thinking
- Problem Solving
- Team Collaboration
- Customer Service Orientation
- Adaptability
- Fulfillment Operation Center
- Server Room
- Data Center
- IT Operational Standards
- Escalation Procedures
- Preventative Maintenance
- Business/Server Room Projects
To View & Apply for jobs on this site that accept applications from your location or country, tap the button below to make a Search.
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
(If this job is in fact in your jurisdiction, then you may be using a Proxy or VPN to access this site, and to progress further, you should change your connectivity to another mobile device or PC).
Search for further Jobs Here:
×