Systems Technician

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Are you ready to shape the future of IT? Join Integris, where integrity meets innovation, and people come first.
At Integris, we don’t just offer jobs, we offer purpose. As a nationally recognized Best Places to Work and a leader in future-ready managed services
, we’re redefining how businesses experience IT. Our mission is bold: to empower clients and employees alike through secure, strategic, and scalable technology solutions.
We’re looking for talent that thrives in a culture of clarity, trust, and relentless execution
, individuals who believe that IT is not just support, but a strategic advantage. If you’re passionate about innovation, driven by impact, and ready to grow with a company that puts People First
, you’ll find your place here.

The Systems Technician is responsible for providing frontline technical support for single end-user level issues, including personal computer, printer, Microsoft 365, Windows application, mobile device, and basic connectivity matters. This role serves as the initial point of contact for client technical assistance and is responsible for managing inquiries received through phone, email, and the client portal.

The Systems Technician provides exceptional customer service while troubleshooting and resolving support requests efficiently and effectively. This position may execute responsibilities from the service desk, the field, a client site, an Integris office, or a remote home office depending on business and client needs.

This role is expected to build technical capability over time, follow documented processes, maintain accurate service ticket documentation, and elevate complex technical issues to Systems Administrators or Systems Engineers when appropriate. The Systems Technician contributes to a positive client experience and plays an important role in maintaining daily service delivery operations.

• Ability and willingness to provide onsite technical support when required. While most work may be performed remotely, this position requires technicians to travel to designated locations as business needs dictate.
• Work assigned tickets in order of SLA.
• Serve as the first point of contact for client support requests received through phone, email, and client portal.
• Answer inbound support calls, create service tickets, and ensure requests are properly documented, categorized, and prioritized.
• Troubleshoot and resolve frontline technical issues efficiently and effectively to minimize disruption to customer operations.
• Escalate advanced or unresolved technical issues to Systems Administrators or Systems Engineers following established escalation procedures.
• Document all technical work comprehensively to facilitate accurate client billing and ongoing support.

• Demonstrate excellent customer service skills with a focus on professionalism, responsiveness, and problem-solving.
• Communicate clearly with clients regarding ticket status, troubleshooting steps, next steps, and resolution details.
• Collaborate with Systems Administrators, Systems Engineers, and other technical team members to resolve client issues.
• Participate in team meetings, training sessions, documentation efforts, and knowledge-sharing activities.
• Follow up with clients and internal team members as needed to support timely issue resolution and a positive client experience.

• Provide frontline technical support for end‑user devices, Microsoft 365 applications, and common infrastructure issues, escalating complex issues as appropriate.
• Support the configuration, maintenance, and troubleshooting of workstations, peripheral devices, and basic server, networking, and cloud technologies under established procedures.
• Assist with Microsoft 365 user administration, including account provisioning, password resets, licensing, and basic support for Exchange Online, Teams, and SharePoint.
• Troubleshoot common connectivity issues involving workstations, printers, wireless networks, VPN access, and basic network services, escalating advanced…