Systems Specialist II – EHRA

Agency Department of Information Technology Division DIT Transportation Job Classification Title Applications Systems Specialist II (NS) Position Number  Grade DT11

The N.C. Department of Information Technology (NCDIT) serves as the Technology Center for the State of NC. Services that NCDIT provides reach a client base of state and local government agencies, as well as schools, colleges and universities. NCDIT’s mission is to enable trusted business-driven solutions that meet the needs of North Carolinians. NCDIT provides technology services to state agencies and is charged with closing the digital divide by expanding availability of broadband services and promoting the adoption of affordable, high-speed internet.

Salary Range: $91,600 - $160,299 The position is designated Statutory Exempt (EHRA) and is exempt from the State Human Resources Act This position may be eligible for hybrid remote work in accordance with state policy and the agency’s remote work program but does require weekly onsite work. Any telework will be under the conditions of the state Teleworking Program Policy and the employer may end any teleworking arrangement at any time in the employer's sole discretion.

We currently have an opening for an Applications Systems Specialist II. The Applications Systems Specialist II serves as a senior-level application systems specialist responsible for independently designing, developing, implementing, and supporting complex enterprise and cloud-based applications, primarily within the Service Now platform. The role translates business requirements into scalable, secure, and high‑performing application solutions, manages application system implementations, and provides advanced technical leadership and Tier 3 application support across a portfolio of mission‑critical systems supporting NCDOT operations and public‑facing services.

The Service Now Customer Workflows section within Business Services meets with NCDOT clients and establishes strategic business requirements needed to create Service Now scoped applications. These scoped applications are developed and used to streamline and improve business processes and workflows for over 10 million North Carolina constituents. Specific applications include Service Now Customer Service Management (CSM) under Public Services Digital Services (PSDS), and multiple custom‑built applications.

• Thorough knowledge of enterprise and cloud‑based application development frameworks, scripting languages, and secure coding practices
• Thorough knowledge of Service Now application architecture, Customer Workflows, and integration technologies
• Demonstrated ability to analyze complex business requirements and design scalable application solutions

Some state job postings say you can qualify by an “equivalent combination of education and experience.” If that language appears below, then you may qualify through EITHER years of education OR years of directly related experience, OR a combination of both. See the Education and Experience Equivalency Guide for details. Bachelor's degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and six years of progressive experience in business application, business intelligence, or enterprise application consulting or development OR Associate degree in computer science or an IT related field or related technical degree from an appropriately accredited institution and seven years of progressive experience in business application consulting or development OR High School or General Education Development (GED) diploma and ten years of experience in business application, business intelligence, or enterprise application consulting or development;

or an equivalent combination of education and experience.

The State of North Carolina is an Equal Employment Opportunity Employer and dedicated to providing employees with a work environment free from all forms of…