HRIS System Admin III

At Accendra Health, we understand that healthcare is complex, and we’re here to make it easier. We help deliver care beyond traditional settings, making essential products and services more accessible through every stage of life. As part of the care team, our teammates play a critical role in delivering personalized, long‑term care for the patients we serve. With deep expertise promoting health outside the hospital and a presence in communities nationwide through our Apria and Byram Healthcare brands, Accendra Health does more than just deliver the essentials.

If you’re interested in meaningful work with impact, explore our career opportunities and join us in our purpose of Bringing Care To Life™.

The HRIS System Administrator supports administration and day-to-day troubleshooting for UKG, including UKG Pro and UKG Dimensions, with a focus on timekeeping, payroll, scheduling, and workforce management processes. This role responds to assigned tickets, partners with HR, Payroll, and IT, supports pay-period close activities, and helps maintain accurate documentation and issue resolution for business‑critical HR systems.

• Respond to employee and manager tickets related to UKG timekeeping, scheduling, and payroll functionality.
• Troubleshoot login issues, punch and time‑entry errors, schedule conflicts, and approval workflow problems.
• Assist with routine system configuration changes, including pay rules, accrual codes, and schedules, under supervision.
• Support pay‑period close activities by helping identify and resolve timecard exceptions.
• Document recurring issues and contribute to an internal knowledge base.
• Escalate complex configuration or integration issues to the senior UKG leader or other appropriate subject matter expert.
• Help test system updates, patches, and new UKG releases before go‑live.
• Learn and support new technology, including Workday Time Tracking, following implementation.
• Other duties as assigned.

Salary Range $58,000 - $75,000 salary Pay varies based on experience, skills, and location.

• Education Required:
  
  Associate Degree
• Education Preferred:
  Bachelor’s Degree
• Required Years/Type of
  
  Experience:
  
  Minimum 2 years of experience in a support role using a ticketing system
• Strong troubleshooting skills with a track record of resolving end‑user issues effectively
• Basic experience writing SQL queries and stored procedure
• Basic knowledge of timekeeping and time tracking systems (e.g., UKG/Kronos/any system)
• Basic knowledge of payroll processes and understanding of HRIS processes
• Good experience in writing test cases and UAT support
• Certificates/Licenses/Registrations or Professional Designations
  
  Required:
  
  None
• Preferred:
  Any certification that helps improve or supports system/process efficiency
• Preferred Qualifications:
  
  Direct experience using UKG Pro or UKG Dimensions, or legacy Kronos Workforce Central.
• Familiarity with payroll cycles, FLSA basics, or labor scheduling rules.
• Experience with a ticketing tool such as Service Now or Jira Service Desk.
• Basic SQL knowledge.

• Technical / Job Knowledge:
  Foundational understanding of HRIS, timekeeping, scheduling, payroll support, issue triage, pay‑period close, and handling sensitive employee data with discretion.
• Computer / Systems
  
  Skills:
  
  Comfort using UKG Pro, UKG Dimensions, Workday Time Tracking, Microsoft Excel, Outlook, and ticketing tools.
• Service Now, Jira Service Desk, Kronos Workforce Central, ADP, and SQL are preferred or nice‑to‑have skills.
• Communication / Leadership
  
  Skills:
  
  Strong customer service mindset; clear, patient communication; ability to collaborate with HR, Payroll, and IT; and judgment to elevate complex issues appropriately.
• Other
  
  Skills:
  
  Detail‑oriented,…