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Digital Service Group Lead — AI & Remote Diagnostics
Remote / Online - Candidates ideally in
San Diego, San Diego County, California, 92189, USA
Listed on 2026-09-07
San Diego, San Diego County, California, 92189, USA
Listing for:
Amada
Remote/Work from Home
position Listed on 2026-09-07
Job specializations:
-
IT/Tech
AI Business & Operations
Job Description & How to Apply Below
Amada in Buena Park, CA seeks an experienced Management professional to lead the Digital Service Group focused on remote diagnostics, AI automation, and knowledge management. You will drive process design, tool integration, and continuous improvement across the DSG, reporting to the DSG Manager and collaborating with IT and field leaders.
Role emphasizes mentoring, SLA definition, and scaling initiatives with measurable improvements in first-contact resolution and remote-resolution rates.
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