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Remote ITSM SLA & Reporting Lead
Remote / Online - Candidates ideally in
Des Moines, Polk County, Iowa, 50319, USA
Listed on 2026-09-07
Des Moines, Polk County, Iowa, 50319, USA
Listing for:
Cognizant
Remote/Work from Home
position Listed on 2026-09-07
Job specializations:
-
IT/Tech
IT Project Manager, AI Business & Operations
Job Description & How to Apply Below
Cognizant is seeking an ITSM SLA Tracking & Reporting Lead to oversee governance, KPI measurement, dashboard management, and executive reporting for a large Infrastructure Managed Services engagement.
You will collaborate with Service Delivery Managers, Tower Leads, Operations, PMO, Governance, and Customer Leadership to monitor performance and drive operational excellence. Remote work is supported from the USA.
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