Technology Support Specialist

As a global leader in cybersecurity, Crowd Strike protects the people, processes and technologies that drive modern organizations. Since 2011, our mission hasn’t changed — we’re here to stop breaches, and we’ve redefined modern security with the world’s most advanced AI-native platform. We work on large scale distributed systems, processing almost 3 trillion events per day and this traffic is growing daily.

Our customers span all industries, and they count on Crowd Strike to keep their businesses running, their communities safe and their lives moving forward. We’re proud to work for a mission-driven company leveraging AI to transform the way we work. Crowd Strikers drive their careers through flexibility and autonomy while also being expected to contribute to a culture of responsible AI adoption, experimentation, and innovation.

We use an AI-first mindset as a force multiplier to proactively and continuously accelerate execution, build expertise, uncover insights, and solve complex problems. We’re always looking to add talented Crowd Strikers to the team who have limitless passion, a relentless focus on innovation and a fanatical commitment to our customers, our community and each other. Ready to join a mission that matters?

The future of cybersecurity starts with you.

About the Role:

The Crowd Strike Information Technology Service Desk (ITSD) Team is looking for an Technology Support Specialist to join our team. The ITSD Team is a key component of the Crowd Strike global team and is critical to the smooth and effective daily operations of all Crowd Strike team members. This position will facilitate, implement, troubleshoot, and problem solve in support of our internal Crowd Strike users.

Additionally, they will work to enhance the ITSD Team’s service delivery, systems, and operational process and procedures.

This is an opportunity to work in a dynamic, fast-paced and challenging environment. Candidates should be interested in expanding their breadth of knowledge, constantly learning new technologies and processes, solving difficult problems, coming up with creative and unorthodox solutions and thinking well on their feet, all in support of providing world-class customer service.

This position requires onsite presence in our Sunnyvale office 5 days per week.

What You’ll Do:

• Serve as a front-line Service Desk team member by managing inbound support requests and facilitating resolution for our internal customers
• Maintain an operational knowledge of the latest Mac, Windows and Linux OS server and desktop features, best practices and system/application configurations
• Manage Crowd Strike endpoints via SCCM, Jamf and Air Watch. This includes monitoring, securing, updating, patching, troubleshooting, automating and optimizing laptop, desktop and mobile systems
• Contribute to streamlining, optimizing and simplifying employee application experiences, improving application usability and interoperability, testing new application releases and researching new solutions to customer demands or recurring problem sets
• Configure new-hire systems and perform IT on-boarding for new employees
• Act as a local resource for hands-on and eyes-on assistance in the server/networking room
• Potential occasional travel to remote offices for similar projects
• Collaborate with IT Service Desk Team members and other teams’ subject matter experts when working on projects or new initiatives
• Implement, improve and document new and existing policies, procedures and processes for various IT systems
• Maintain inventory and assist with asset procurement, delivery and shipping
• Provide support for A/V equipment in office conference rooms
• Assist in supporting employees in the office as necessary
• Assist with tasks as assigned by the manager which…