FiveCCaaS Specialist — Remote Center Ops; Level 2
Remote / Online - Candidates ideally in
Portales, Roosevelt County, New Mexico, 88130, USA
Listed on 2026-09-08
Portales, Roosevelt County, New Mexico, 88130, USA
Listing for:
UNITY BPO
Remote/Work from Home
position Listed on 2026-09-08
Job specializations:
-
IT/Tech
Job Description & How to Apply Below
UnityBPO is seeking a Contact Center Solutions & Operations Specialist II (Level
2) to own day-to-day administration, configuration, and optimization of our cloud-based contact center platforms, with a strong focus on Five9 CCaaS.
This role serves as the primary Level 2 resource for platform operations and troubleshooting, collaborating with business stakeholders, IT, and vendors to deliver reliable customer experiences.
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