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Remote Conversational Insights Analyst - Data-Driven CX
Remote / Online - Candidates ideally in
Jacksonville, Duval County, Florida, 32099, USA
Listed on 2026-09-08
Jacksonville, Duval County, Florida, 32099, USA
Listing for:
ACC Premiere
Remote/Work from Home
position Listed on 2026-09-08
Job specializations:
-
IT/Tech
Data Analyst, AI Business & Operations
Job Description & How to Apply Below
ACC Premiere is seeking a Conversational Intelligence Analyst to turn unstructured chat and call data into actionable insights. You will leverage NLP and speech-to-text tech to track sentiment, intent, and customer pain points, guiding CX improvements.
You will design dashboards in Tableau or Power BI, collaborate with Support, Product, and QA, and help optimize processes based on conversation trends. This is a remote US-based role with occasional in-office if local.
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