Senior Strategy & Analytics Advisor, C&CE - Evernorth - Remote

Overview

Senior Strategy & Analytics Advisor, C&CE
- Evernorth
- Remote role at The Cigna Group. The Customer & Client Experience (C&CE) team services Cigna customers across multiple lines of business and aims to deliver exceptional customer experiences while operating Cigna’s call centers effectively and efficiently. The Senior Strategy & Analytics Advisor will lead critical analytical work that supports C&CE strategic priorities.

• Shape C&CE strategy by developing business cases, evaluating options, and assessing costs and benefits to guide prioritization decisions
• Leverage data to solve business problems by identifying data needs, pulling data from relevant sources, and performing analysis
• Identify business opportunities using trend analysis and mining operational data for insights
• Develop testing plans, monitor performance indicators, and be ready to quickly investigate and remediate emerging issues
• Grow into a thought partner and executive storyteller by distilling work into crisp presentations that educate, inform, and inspire action
• Employ a product management mindset to translate Operations needs into business requirements that can be delivered by Tech partners

• Analytics – Evaluate business opportunities and make strategic recommendations. Identify an effective method, perform data analysis, and develop recommendations that account for benefits, costs, risks, and alternatives.
• Strategy – Shape the future of C&CE through data-driven analysis and business acumen. Identify and assess transformational opportunities for change over the next 3–5 years.
• Business Judgment – Develop and use frameworks to scope and address ambiguous problems. Understand leverage points and focus problem-solving to uncover insights that drive action.
• Data – Ground analysis in data. Define needs, identify data sources, ensure data quality, and partner with data teams to complete analysis and forecasting. Coding experience in SQL or Python is a core requirement.
• Communications – Influence senior leaders across C&CE and stakeholder teams. Distill complex analytical work into key insights, recommendations, and next steps.
• Teamwork – Partner across Cigna with Operations, Product, Tech, and Finance. Learn from Analytics leaders and contribute to an inclusive, empowering team.

• Basic Qualifications – Bachelor’s degree in Mathematics, Economics, Statistics, Engineering, Business, or related field; five years of relevant analytics or management consulting experience; strong communication and facilitation skills; ability to structure project plans and drive workstream; ability to partner across organizations; proficiency in SQL, Python, or R; experience with building, managing, or using business models such as optimization, predictive analysis and forecasting.
• Preferred Qualifications – MBA or related advanced degree; eight or more years of analytics or management consulting experience; four or more years of end-to-end model design and ownership experience; two or more years of healthcare experience; two or more years of Operations or Customer Experience experience.

• Salary range anticipated: 109, USD per year, depending on experience and location
• Eligible to participate in annual bonus plan
• Comprehensive benefits from day one: medical, vision, dental, well-being and behavioral health programs
• 401(k) with company match, company-paid life insurance, tuition reimbursement
• Minimum of 18 days of paid time off per year and paid holidays

This is a fully remote opportunity for candidates in select geographies. Candidates within 50 miles of specific locations may be required to perform onsite 3 days per week:
Bloomfield, CT;
Chattanooga, TN;
Denver, CO;
St.…