Customer Service Specialist; Tuning Support

Position:CUSTOMER SERVICE SPECIALIST (TUNING SUPPORT)

Location: Fremont, CA

Job :211

# of Openings:1

034

Motorsport is seeking a passionate, customer-focused automotive enthusiast to join our Customer Service team in a tuning-focused support role. This position is ideal for someone who genuinely enjoys helping others, takes pride in delivering a great customer experience, and has a strong interest in automotive performance. The right candidate is someone who doesn’t just use automotive tuning, but enjoys understanding how it works — someone who is curious, detail-oriented, and motivated to help customers get the most out of their vehicles.

You will become comfortable guiding customers through ECU/TCU flashing, troubleshooting, and setup while maintaining a calm, professional, and approachable demeanor. This role is well-suited for individuals who have spent time in the automotive or enthusiast space and are excited to turn that passion into a customer-facing career. Success in this position comes from the ability to balance technical understanding with empathy, clear communication, and ownership of the customer experience from start to finish.

• Provide customer-facing support for 034
  
  Motorsport tuning products via tickets, email, and phone
• Deliver an excellent customer experience while supporting technically advanced automotive tuning
• Provide technical support for 034
  
  Motorsport tuning products, including ECU/TCU tunes and flashing tools
• Assist customers with tuning installation, flashing procedures, updates, and troubleshooting
• Diagnose and resolve tuning issues using logs, error codes, and customer-provided data
• Communicate technical concepts clearly to customers with varying experience levels
• Manage support tickets with accurate documentation and timely follow-ups
• Escalate complex issues to engineering teams with detailed findings and reproduction steps
• Contribute to product documentation, FAQs, and troubleshooting resources
• Stay current on product updates, supported vehicles, and tuning releases
• Help train and refine AI-powered support tools by providing accurate technical insights, case data, and feedback to improve response speed and customer experience

• Customer service or customer support experience (automotive, technical, or enthusiast environment preferred)
• Automotive industry or enthusiast background (professional or hands-on personal experience)
• Excellent written and verbal communication skills
• Strong problem-solving abilities and attention to detail
• Ability to manage multiple priorities in a fast-paced environment
• Background and interest in an enthusiast-driven or performance automotive environment
• Proficiency with CRM systems, online support platforms, and Microsoft Office/Google Suite.
• Comfortable managing multiple customer cases in a fast-paced environment
• Strong problem-solving skills: The ability to assess issues efficiently, think critically, and provide clear, effective solutions for customers. Must be able to adapt to different challenges, handle technical escalations, and work with cross-functional teams to resolve complex product-related concerns.
• Must be a team player with a positive attitude: A collaborative mindset is essential in this role. The ideal candidate thrives in a team-oriented environment, actively contributes to group problem-solving, and is willing to help colleagues when needed. A positive attitude is key to maintaining a supportive workplace culture, ensuring smooth communication, and enhancing overall team performance.

• Seeking a general IT, networking, or corporate helpdesk position
• Do not have customer-facing support experience
• Do not have automotive or enthusiast-related experience
• Do not have shown interest in an enthusiast-driven or performance automotive environment

• Experience reviewing data logs, fault codes, or vehicle diagnostics
• Experience in technical support, tuning support, or an automotive technical role
• Strong understanding of automotive tuning concepts (ECU/TCU tuning, flashing diagnostics)
• Hands-on experience with aftermarket tuning or performance tuning
• Comfortable working with Windows-based tuning and OBD/USB diagnostic tools
• Familiarity with VW/Audi/Porsche (VAG) & BMW platforms
• Ability to read logs, fault codes, and perform basic diagnostic analysis
• Competitive hourly pay based on experience
• Employee discounts on 034
  
  Motorsport products
• Paid time off (PTO) and company holidays
• Career growth opportunities within a fast-paced automotive performance company
• Hands-on experience with industry-leading performance products
• Various team outings and bonding events throughout the year
• Occasional opportunity to work from home
• A collaborative and engaging work environment with fellow automotive enthusiasts

If you are a performance-driven individual with a passion for customer service and automotive performance we’d love to hear from you!