Account And Delivery Manager; Bangalore​/Hyderabad

Job description

Job Type: Full-Time

Location:

Remote (Anywhere in India)
Experience

Required:

10+ Years (Relevant Experience)
Industry: IT Staffing / Tech Subcontracting

Orcapod is India's leading professional services company offering a comprehensive range of talent solutions including MSP, RPO, Conventional Staffing, Rebadging, Employee Lifecycle Management, Background Verification, and Gig Workforce Services. We empower our clients by delivering strategic talent supply chain solutions that drive performance and growth.

We are seeking experienced Delivery Professionals from the Tech Staffing industry to join our team as Delivery Lead / Delivery Manager. This is a leadership position responsible for owning the complete delivery value chain from client management to demand generation and team fulfilment.

• Staffing Delivery:
  Fulfil staffing requirements for Tier-1 IT clients and captive centres
• Client Management:
  Build and maintain strong relationships with client POCs to generate ongoing demand and ensure high customer satisfaction
• Team Management:
  Lead and manage a fulfilment team of 2025 recruiters, including:
• Demand allocation and tracking
• Performance monitoring and driving hiring targets
• Mentoring and performance feedback
• Business Ownership:
  Drive end-to-end ownership of delivery outcomes aligned with business objectives
• Account Management:
• Build and maintain strong relationships with existing clients.
• Act as the primary point of contact for client communication and escalations.
• Conduct regular client meetings to understand hiring priorities and challenges.
• Ensure high levels of client satisfaction through proactive engagement.
• Identify opportunities for account growth and additional hiring mandates.
• Prepare and share recruitment reports, dashboards, and status updates with clients.
• Collaborate with internal stakeholders to ensure seamless service delivery.
• Team Coordination
• Work closely with recruitment teams to ensure timely and quality closures.
• Provide guidance and support to recruiters on client expectations and requirements.
• Facilitate effective communication between clients and internal teams.

• Education:
  
  Graduate or higher; formal education in IT or related technical field is a plus
• Experience:
• 10+ Years (Relevant Experience) of IT Staffing experience
• Strong exposure to staffing, preferably for large IT companies or captive centers
• Demonstrated ability in team leadership and delivery management
• Technical Understanding:
  Good grasp of IT skillsets and ability to engage with senior tech professionals
• Soft Skills:
• Excellent verbal and written communication
• Assertive, influential, and proactive leadership style
• Strong client-facing and interpersonal skills