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Remote ITSM Strategist Field Tech Ops
Remote / Online - Candidates ideally in
Kent, King County, Washington, 98089, USA
Listed on 2026-09-08
Kent, King County, Washington, 98089, USA
Listing for:
CACI International
Remote/Work from Home
position Listed on 2026-09-08
Job specializations:
-
IT/Tech
IT Business Analyst
Job Description & How to Apply Below
CACI is seeking an experienced ITSM Specialist for the United States Secret Service contract, supporting the Department of Homeland Security. This role focuses on optimizing field ITSM processes, workflows, routing, escalation, and automation to improve responsiveness and resolution times.
The position is primarily remote with possible onsite work in Washington, DC, and requires strong collaboration with field technicians and regional stakeholders.
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