Experienced Customer Intelligence Consultant - ChargePlanner Belgium

Experienced Customer Intelligence Consultant - Charge Planner Belgium

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Where will the next fast-charging hub go? Will that petrol station survive the shift to EVs? Which highway corridor is about to become the next charging hotspot?

These are the questions Charge Planner, powered by Retail Sonar, helps answer. We build AI-driven location intelligence software that helps CPOs, energy companies, and fleet owners across Europe make smarter decisions about where to install, expand, or invest in EV charging infrastructure. With offices in Belgium, the Netherlands, France and Germany — and a growing client base across Europe — we're on our way to becoming the continent's go-to platform for EV charging location intelligence.

We're looking for a Customer Intelligence Consultant to join our Ghent team and become the trusted partner of our international CPO clients — guiding them from onboarding all the way to long-term strategic success.

Do you combine a genuine passion for client relationships with the analytical sharpness to turn complex data into clear business advice, and do you bring experience in, or real curiosity for, the EV charging market? Then keep reading!

• Preferably, you hold a master’s degree in technical/economical or business area with a touch of data technology (e.g. Data Science, Data Analytics, Business Informatics).
• You have 2-4 years of experience within the EV-market in a customer focused and data driven position.
• You are passionate about the sector
• You are Dutch native and speak English fluently. Knowledge of German is a big plus!
• You have a passion for client interactions and enjoy being their trusted point of contact – from understanding their needs and translating that into a suitable solution, to onboarding and training them as well as guiding and supporting them at every stage of their journey with us.
• You have the courage, enthusiasm, persuasiveness and corresponding language skills to talk to the top management of our (international) customers.
• You are excited and enthusiastic giving presentations to customers at C-level.
• You care about your customers and are able to build a strong, lasting bond with them by staying closely involved throughout every stage of their journey.
• You have an appetite for Customer Success methodology: health monitoring, success planning, business reviews, and churn prevention or demonstrable experience in a structured CS role.
• You have a sharp, analytical mind.
• You have an eye for detail and know how to translate data into easy-to-grasp customer insights.
• You are a self-starter that can work independently.

• Customer happiness is our number one priority. We achieve this by delivering high-quality end results and going the extra mile. Our consultants rise to any challenge and dare to think outside the box.
• You manage a portfolio of customer relationships across the full lifecycle — from onboarding and training, through periodic health reviews and business reviews, to proactive churn risk detection and expansion signalling
• Your daily tasks include interpreting and preparing our Charge Planner platform outputs for customer conversations, validate the analyses to ensure it make sense for the customer's context, leading training sessions and follow-up calls, monitoring account health, and supporting customers in translating location intelligence into real business decisions
• You work on projects with a small team of colleagues from start to delivery and are committed to meet all deadlines and deliverables.

• A varied position with a challenging learning curve in a particularly innovative and exciting field: geomarketing & customer intelligence and EV charging.
• A…