Remote Tier 2 Support Lead Enterprise DoD Ops
Remote / Online - Candidates ideally in
Reston, Fairfax County, Virginia, 22090, USA
Listed on 2026-09-08
Reston, Fairfax County, Virginia, 22090, USA
Listing for:
DecisionPoint Corporation
Remote/Work from Home
position Listed on 2026-09-08
Job specializations:
-
IT/Tech
IT Support, HelpDesk/Support, Systems Administrator, IT Specialist
Job Description & How to Apply Below
DecisionPoint Corporation seeks a Tier 2 Customer Support Lead to oversee mid-level support operations across a large-scale federal and DoD-aligned digital ecosystem. You will manage escalations, ensure timely responses, and maintain service quality with a focus on user experience.
The role is fully remote and requires active Secret clearance and a bachelor’s degree, at least 5 years in customer or technical support, and the ability to coordinate with engineering and cybersecurity teams.
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